Key Accountabilities:

• Management and supervision of Service Sales and Customer Support activities, meeting given KPIs.
• Lead and inspire the team to achieve department goals and company objectives.
• Ensure all activities are in accordance with Company & Corporate Policies, Code of Conduct, ISO standards, Quality Management System, Compliance and HSE.
• Plan, maintain and monitor OPEX/CAPEX, using available budgets effectively and efficiently according to department requirements.
• Continuous strategy development and execution of business plan.
• Prepare and submit reports based on assignment.
• Development and continuous improvement of processes and employee skills. Identify training needs to support evolution of products and solutions portfolio.
• Cooperation with internal departments and stakeholders to ensure alignment on processes, customer support and strategy
• Special Assignments.

Qualifications and skills:

• Degree in Engineering
• At least 10 years working experiences in sales and service operation of diesel engines, including minimum 3 years in supervisory role.
• Experience in site operation.
• Strong leadership and human relations skills, self-driven for taking initiative, team player with good interpersonal skills.
• Good analytical skills, result-oriented, working independently, contribution to team success.
• Excellent track record in achieving business targets, strategy development and successful execution.
• Customer focus with excellent communication and negotiation skills.
• Excellent in networking with external customers and internal stakeholders.
• Proficient in written & spoken English
• Computer skills: Microsoft Office, SAP